South Chandler – Foothills Sports Medicine Physical Therapy Reviews
the staff was welcoming, and the clinic was clean and modern. My therapist, Vince, was incredibly knowledgeable, using a mix of manual therapy and strengthening exercises tailored to my needs. He answered any questions I had through the long recovery. Vince made my recovery easier and helped me through the hardest surgery I’ve ever had to go through. KC was awesome and great to work with as well, he was always in a good mood that rubbed off on me in the hardest days. After 10 months and 2 surgeries later, my feet improved by 80%, and I’m almost back to normal. Recovery time is my biggest setback due to the extent of the surgery. Booking appointments was easy, but dealing with insurance was a pain but they took care of everything. I have nothing bad to say about this place. Overall, I’d highly recommend Foothills Physical Therapy to anyone needing personalized, effective care.
P.S. Having the “joke of the day” was always something I looked forward to each visit! 
I have two very honest points about this place, all stemming with challenges of their business model.
1. Their technology systems are outdated, specifically on a high-touch check-in app that requires multiple screens and checks ahead of each and every appointment. There would be problems completing it every time, that took way too much time to resolve, and it was enough if forced to continue using would deter me from using their clinic. Fortunately, the staff were super accommodating, and allowed for manual check ins at the desk. But that system needs a total overhaul!
2. The bigger problem I had is with the actual care. When I had engagement with the therapists, the treatments were great. But the challenge for me is that the majority of the sessions were the bare minimum, and I am talking bare minimum for what they needed to bill back to insurance. That is 8 minutes; I would be there for an hour and time and time again can observe the talented PTs go patient to patient covering anywhere from 4-5 in an hour.
While the sessions weren’t completely wasteful, I felt that they could have been further maximized. After the personalized treatment they run you through the treatment plans; often were times spent waiting for the next equipment to be transitioned, while they were juggling multiple patients. Again, when the PTs are engaging they are super helpful, but this is a place that feels overbooked. It leaves you feeling like another cog in the wheel rather than a place executing your personalized treatment plan.
Lots of good to refer to for this place, but for me as an endurance athlete the attention and creativity to the treatment plan is critical given some of the complicated injuries and I did not find this place to be overly effective for me. I can totally see and understand how this place can be great for others and hope my feedback is taken constructively. 
The whole team is a joy to work with. From Russell, and Garrett, to Brooke, Hannah, Sammy and the whole team. A shout out to the ladies on reception who handle the scheduling and appointments. They are awesome.
Your program is very individual and dependent upon how you progress. I never felt any pressure to extend myself, but very much appreciate their cheerleading and pressing when necessary to see real improvements.
I was almost sad to complete my program and graduate from weeks of recovery after a total knee replacement. I'll miss my regular visits. Keep up the fantastic work guys.
Highly recommend contacting the Foothills Team. You will not be disappointed.
John Carroll 
Sincerely,
Captain John Unrein
Southwest Airlines 
